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How we collect, use, and protect information.
Overview of what information we collect and how maps, analytics, and location data fit in.
How we use information and the situations where it may be shared with users, providers, or for legal reasons.
Cookie controls, browser choices, and the transactional emails tied to using the Services.
Retention, security, children's privacy, your requests, and future updates to the Policy.
This Privacy Policy explains how we collect, use, share, and protect information about you when you access or use the Services. Our service providers may process certain information to provide hosting, security, analytics, and site functionality.
We collect information you choose to provide, including:
Account information
Professional account information (Agents/Brokers, Property Managers, Landlords)
Listings and posted content
Messages, requests, and reports
When you use the Services, we and our service providers may automatically collect:
Device and network information
Usage and engagement information
Cookies and similar technologies
We use Google Maps features to:
When Google Maps loads, Google may receive and process information (such as your IP address and device/browser information) as part of providing the Maps service. Your use of Google Maps is subject to Google's terms and privacy practices.
We use information to:
We share information with vendors that help us operate the Services, including providers that support hosting, security, analytics, site functionality, and communications.
When you use maps features, information may be processed by Google to provide Google Maps.
We may disclose information if we believe it is reasonably necessary to:
If Zuyis is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale/transfer of assets, information may be transferred as part of that transaction.
We do not sell your personal information for money. We also do not state that we "share" personal information for cross-context behavioral advertising unless and until we actually engage in those practices. If our data practices change, we will update this Policy and provide any rights or notices required by applicable law.
At this time, we may not display a cookie consent banner or a separate "Do Not Sell or Share My Personal Information" link in every context. We will provide additional notices, consent tools, opt-out mechanisms, or preference controls when and as required by applicable privacy law and our actual data practices.
You can control cookies through your browser settings and device controls. If you block certain cookies, some features may not work properly.
Some browsers offer "Do Not Track" or opt-out preference signals. Because "Do Not Track" is not governed by a single uniform standard, we do not promise to respond to every DNT signal. However, where applicable privacy law requires recognition of a valid opt-out preference signal for particular data practices, we may honor qualifying signals to the extent required by law.
We send emails that are directly related to actions you take on the Services. These are not "marketing blasts" - they are operational/transactional messages. Examples include:
If a user becomes an Agent/Broker, Property Manager, or Landlord:
When a user requests a tour from a listing:
These emails may include the user's name/contact info (as provided), listing details, and the message/request content.
When a user sends a message through a listing:
These emails may include the user's name/contact info (as provided), listing details, and the message content.
We send one welcome email to first-time users via automations.
Email delivery may be handled through email service providers used by the site. If you contact another user through a listing, your message and contact details may be delivered to them by email so they can respond.
If you post listings on Zuyis, you are responsible for the information you include in your listing content and messages.
Please do not include sensitive personal information in public listing descriptions, photos, or attachments, such as:
If your listing includes photos or information that identifies other people (for example, tenants, roommates, or building staff), you should have their permission or remove identifying details.
Listings may be viewed by other users. If you include personal contact information in a public listing, you understand it may be visible to others and may be collected or used by third parties outside of Zuyis's control.
To protect users and the platform, we may remove or restrict content that appears to include sensitive personal information or violates our Terms.
We retain information as long as reasonably necessary to:
For example, we may retain records of listings, messages, and reports for safety, enforcement, and audit purposes.
We use reasonable safeguards designed to protect information. However, no system is 100% secure, and we cannot guarantee absolute security.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact support@zuyis.com.
Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, portability, or information about certain personal information, and you may have the right to appeal a denial of certain requests or to opt out of certain processing activities. To make a request, email support@zuyis.com. We may need to verify your identity before responding, and we may limit our response as permitted by law.
We may update this Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice as required by law.
Questions about this Privacy Policy? Email support@zuyis.com.
Mailing Address: 300 Rector Pl, New York, NY 10280